FREQUENTLY ASKED QUESTIONS
Shop Hours/ Pick up Location:
The only place we have for pickup is at our San Tan Valley offices. We do not Drop off at campuses. The address for pickup is 4580 E. Rolling Ridge Rd. San Tan Valley, AZ 85140. Hours are usually Monday-Friday 9am to 5pm (except weekends & holidays). We also may have to close periodically for emergencies or other times without notice.
When orders are Placed:
ALL orders placed on the website are considered CUSTOM because in most cases we don't order the apparel until an order has been placed. We do not overstock a lot of items because we can get our products fairly quickly from our suppliers. If you want to pick up your order, simply state that in the comments section (we will remove any shipping charges and will call you when your order is ready.)
You will be sent a confirmation email when your order is placed, if you don't see it show up within a few minutes of placing your order, check your spam folder. Be sure to check your confirmation email for any errors (eg: address, correct mascot etc), and stay tuned for any follow-up emails (eg: your card was declined etc.) If you place an order over the phone, it is your responsibility to look over the confirmation email to ensure your order was placed as you’d like.
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, and PAYPAL. If you want to pay by check you will need to do so through PAYPAL or arrangements made with management. Funds will be taken out upon order.
We strive to complete each order as quickly and efficiently as possible, because each order is custom to each customer, it takes more time than just purchasing blank items. We try to get everything out within 7-12 BUSINESS days (M-F) but during Peak seasons (Summer just before school) and (Fall just before winter) it may take up to 12-15 BUSINESS days (M-F) to custom make the orders. In off-peak seasons, MOST orders get out around 7 business days. You can check on the exact status of your order by emailing or calling.